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4.) Payment Information

You agree to supply appropriate payment for the services received from Moonbow, in advance of the time period during which such services are provided. You agree that until and

unless you notify Moonbow of your desire to cancel any or all services received, those services will be billed on a recurring basis. This includes when accounts are suspended.

When an account's invoices are paid outside of the 10 day grace period, invoices will not be automatically generated. However, after the customer notifies Moonbow of his or intent

to resume service, invoices will be manually generated and payment expected for the time the account was suspended.


Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been

canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an

automatic "Your request has been received..." email with a tracking number. An employee will confirm your request (and process your cancellation) shortly thereafter. If you do

not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via phone.


As a client of moonbow, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you

notify Moonbow of your desire to cancel any or all services received (by the proper means listed in the appropiate section of the Terms of Service), those services will be billed

on a recurring basis, unless otherwise stated in writing by moonbow. Moonbow reserves the right to bill your credit card or billing information on file with us. moonbow provides

a 10 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 10 days and not paid will result in a $10 late fee and/or

an account suspension until account balance has been paid in full. The $10 late fee is applied in addition to whatever else is owed to Moonbow for services rendered. Access to

the account will not be restored until payment has been received.


It is the customer's responsibility to notify our sales team via email at sales@moonbowwebhosting.com after paying for a domain renewal and to ensure the email is received and

acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and Moonbow cannot be held responsible for failure to renew a domain or failure to notify

a customer about a domain's renewal.


Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal.


Moonbow reserves the right to change the monthly payment amount and any other charges at anytime.

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